This job ad has been posted over 40 days ago...
83
applicants
Training Manager
at ICT GROUP in Cebu City (Published at Oct 28 2008)
JOB SUMMARY
> Manages and spearheads the direction, coordination and management of the training program performance within specialty lines of business with the company.
> Interactions encompass all levels of the organization from Senior Management to end-users.
> Support as a performance consultant and project manager of training programs in accordance with the company and client guidelines through interfacing with clients, sales, IT, field operations, quality and training to design, implement, evaluate and analyze the appropriateness and effectiveness of all respective business unit training applications.
> Training Program Objectives: The Incumbent's front line responsibilities are to transfer business objectives, product knowledge and user skills for all product lines to impact company's overall profitability objectives and user productivity.
> Curriculum Development: Managing the development of competency based training curriculum that supports objectives based on critical business needs, strategies and goals to develop programs to ensure compliance will all quality system requirements.
> Evaluation / Measurements: The incumbent' will research, analyze and recommend training programs based on solid data, cost and ROI benefits.
> Leads team through ISO 9002 compliance in accordance with the comapny's Quality policy. This includes responsibility for training staff, managing staff and designing training programs in accordance with the policies, worker instructions and measurement.
> Multi-tasks by managing multiple projects simultaneously related to training programs, staff relations and assigned projects.
> Responsibilities include ability to manage and deliver core training team responsibilities as noted in each respective job description: Training Coordinator, Supervisor
NEEDED ATTRIBUTES / COMPETENCIES
> Commitment to Quality – strong attention to detail and accuracy ;
> Action Oriented - strong ability to handle multiple tasks ;
> Priority Setting – spends time on what’s important; creates focus ;
> Interpersonal Savvy – builds appropriate rapport; listens; uses diplomacy and tact ;
> Communications – able to clearly and succinctly communicate both in written
and oral formats; can get messages across that have the desired effect ;
> Presentation Skills – is effective in a variety of formal presentation settings; one-on-one, small and
large groups, etc.; commands attention and can manage group processes during a presentation;
can change tactics mid-stream when something isn’t working ;
> Planning – accurately scopes out length and difficulty of tasks and projects; sets objectives and
goals; breaks down work into the process steps; anticipates and adjusts for problems or
roadblocks ;
> Developing Employees – holds frequent development discussions; pushes employees to accept
developmental initiatives; brings out the best in people; is a people builder.
JOB REQUIREMENTS
> 1-2 years experiences in a Training Supervisory position ;
> 1-2 years Communication and Culture training experience ;
> Proficiency in using Microsoft Office Products ;
> Experience in TeleService sales or customer service preferred but not required ; demonstrated leadership, problem solving, communication and facilitation skill.
For immediate processing of application, please send updated resumes with valid contact numbers.
> Manages and spearheads the direction, coordination and management of the training program performance within specialty lines of business with the company.
> Interactions encompass all levels of the organization from Senior Management to end-users.
> Support as a performance consultant and project manager of training programs in accordance with the company and client guidelines through interfacing with clients, sales, IT, field operations, quality and training to design, implement, evaluate and analyze the appropriateness and effectiveness of all respective business unit training applications.
> Training Program Objectives: The Incumbent's front line responsibilities are to transfer business objectives, product knowledge and user skills for all product lines to impact company's overall profitability objectives and user productivity.
> Curriculum Development: Managing the development of competency based training curriculum that supports objectives based on critical business needs, strategies and goals to develop programs to ensure compliance will all quality system requirements.
> Evaluation / Measurements: The incumbent' will research, analyze and recommend training programs based on solid data, cost and ROI benefits.
> Leads team through ISO 9002 compliance in accordance with the comapny's Quality policy. This includes responsibility for training staff, managing staff and designing training programs in accordance with the policies, worker instructions and measurement.
> Multi-tasks by managing multiple projects simultaneously related to training programs, staff relations and assigned projects.
> Responsibilities include ability to manage and deliver core training team responsibilities as noted in each respective job description: Training Coordinator, Supervisor
NEEDED ATTRIBUTES / COMPETENCIES
> Commitment to Quality – strong attention to detail and accuracy ;
> Action Oriented - strong ability to handle multiple tasks ;
> Priority Setting – spends time on what’s important; creates focus ;
> Interpersonal Savvy – builds appropriate rapport; listens; uses diplomacy and tact ;
> Communications – able to clearly and succinctly communicate both in written
and oral formats; can get messages across that have the desired effect ;
> Presentation Skills – is effective in a variety of formal presentation settings; one-on-one, small and
large groups, etc.; commands attention and can manage group processes during a presentation;
can change tactics mid-stream when something isn’t working ;
> Planning – accurately scopes out length and difficulty of tasks and projects; sets objectives and
goals; breaks down work into the process steps; anticipates and adjusts for problems or
roadblocks ;
> Developing Employees – holds frequent development discussions; pushes employees to accept
developmental initiatives; brings out the best in people; is a people builder.
JOB REQUIREMENTS
> 1-2 years experiences in a Training Supervisory position ;
> 1-2 years Communication and Culture training experience ;
> Proficiency in using Microsoft Office Products ;
> Experience in TeleService sales or customer service preferred but not required ; demonstrated leadership, problem solving, communication and facilitation skill.
For immediate processing of application, please send updated resumes with valid contact numbers.
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